Privacy Policy

How HANUONE collects, uses and protects personal data.

This page explains how PAGD Healthcare Network Private Limited processes personal and health-related data across HANUONE services.

1. Introduction

PAGD Healthcare Network Private Limited ("PAGD Healthcare", "HANUONE", "we", "us" or "our") respects your privacy.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal data when you use HANUONE.

HANUONE may process healthcare and health-related information to provide healthcare services.

2. Applicable Law

HANUONE intends to comply with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules, regulations and directions.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 14 November 2025.

This Policy may be updated as applicable law develops.

3. Information We Collect

Identity Information

  • Name
  • Age/date of birth
  • Gender where relevant
  • Profile information
  • Government identification information where legally required

Contact Information

  • Mobile number
  • Email
  • Address
  • City/state
  • Emergency contact where provided

Healthcare Information

  • Symptoms
  • Medical history
  • Allergies
  • Medicines
  • Prescriptions
  • Laboratory reports
  • Imaging reports
  • Consultation records
  • Health measurements
  • Nursing requirements
  • Other information necessary for healthcare services

Transaction Information

  • Booking details
  • Service purchased
  • Payment status
  • Invoice information
  • Refund details
  • Coupon/referral information

Technical Information

  • IP address
  • Browser
  • Device type
  • Operating system
  • App version
  • Logs
  • Cookies
  • Device identifiers
  • Location information where permission is provided

4. How Information Is Collected

  • Directly from users
  • During account creation
  • During bookings
  • During consultations
  • Through forms
  • Through customer support
  • Through Healthcare Providers
  • Through authorized service partners
  • Through technical systems
  • Through legally permitted third parties

5. Purposes of Processing

We may process personal data to:

  • Provide healthcare services
  • Facilitate consultations
  • Arrange home visits
  • Process diagnostic bookings
  • Provide reports
  • Coordinate healthcare professionals
  • Process payments
  • Provide customer support
  • Send service communications
  • Maintain accounts
  • Prevent fraud
  • Improve platform security
  • Improve services
  • Comply with legal requirements
  • Provide AI-enabled services where applicable

6. Consent

Where required by applicable law, we will obtain consent before processing personal data.

Consent may be obtained through:

  • Account registration
  • Consent screens
  • Checkboxes
  • Booking flows
  • Consultation workflows

Where permitted by law, personal data may also be processed on another lawful basis. Where consent is the applicable basis, users may withdraw consent subject to applicable legal and operational limitations.

7. Health Information

Health information is processed primarily to:

  • Provide requested healthcare
  • Support healthcare professionals
  • Facilitate diagnostics
  • Maintain appropriate records
  • Support continuity of care
  • Improve service quality where legally permitted

We do not intend to use health information for unrelated purposes without an appropriate legal basis.

8. Sharing of Data

Information may be shared with relevant:

  • Doctors
  • Nurses
  • Physiotherapists
  • Laboratories
  • Pharmacies
  • Hospitals
  • Clinics
  • Healthcare organizations
  • Payment providers
  • Cloud providers
  • Communication providers
  • Technology providers
  • Customer support providers
  • Legal/regulatory authorities where required

Only information reasonably required for the relevant purpose should be shared, subject to applicable law.

9. No Sale of Personal Health Data

PAGD Healthcare does not intend to sell personal health information as a commercial product.

Information may be processed or disclosed for legitimate healthcare, operational, legal, security or other permitted purposes.

10. Data Retention

Personal data may be retained for as long as reasonably necessary to:

  • Provide services
  • Maintain required records
  • Meet legal obligations
  • Fulfil accounting/tax requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements

Information may be deleted, anonymized or securely disposed of when no longer required, subject to applicable law.

11. Data Security

We implement reasonable technical and organizational measures designed to protect personal data. Measures may include:

  • Access controls
  • Authentication
  • Encryption where appropriate
  • Secure hosting
  • Role-based permissions
  • Logging
  • Monitoring
  • Security reviews

No internet-based system can guarantee absolute security.

12. User Rights

Subject to applicable law, users may have rights to:

Requests may be sent to: Privacy Email: [INSERT EMAIL]

  • Access information about processing
  • Request correction
  • Request deletion where applicable
  • Withdraw consent where applicable
  • Raise grievances
  • Exercise other statutory rights

Identity verification may be required before processing a request.

13. Children’s Data

Where services are provided to children, appropriate parent/guardian involvement and safeguards will be applied as required by law.

Parents or lawful guardians may contact HANUONE regarding a child’s personal data.

14. Cookies

HANUONE may use cookies for:

  • Essential functionality
  • Authentication
  • Security
  • Analytics
  • Performance
  • Personalization
  • Marketing measurement

Users may control cookies through browser settings.

15. Location Information

Location information may be used for:

  • Identifying serviceability
  • Home healthcare
  • Sample collection
  • Finding nearby services
  • Professional allocation
  • Navigation

Location permissions may be controlled through device settings.

16. Communications

Users may receive necessary transactional communications such as:

  • OTPs
  • Appointment confirmations
  • Reminders
  • Reports
  • Payment notifications
  • Service updates
  • Security notices

Marketing communications will be handled in accordance with applicable law and available preferences.

17. AI Processing

HANUONE may use AI technologies for:

  • Healthcare information
  • Symptom guidance
  • Service navigation
  • Personalization
  • Administrative assistance
  • Communication
  • Workflow support

AI-generated content may be inaccurate or incomplete and should not be treated as a definitive medical diagnosis.

18. Third-Party Websites

Links to third-party websites may be provided.

Third-party websites are governed by their own policies.

Users should review those policies before submitting information.

19. Payment Information

Payments may be processed through third-party payment gateways. HANUONE may receive:

  • Transaction ID
  • Amount
  • Payment status
  • Date/time
  • Refund status

Payment credentials may be handled directly by the relevant payment provider.

20. Data Transfers

Personal data may be processed using service providers in India or other jurisdictions where legally permitted.

Appropriate safeguards will be applied where required by law.

21. Personal Data Breach

If a personal-data breach occurs, PAGD Healthcare will take appropriate measures required by applicable law, including investigation, containment, remediation and notifications where required.

22. Changes

This Privacy Policy may be updated periodically.

The latest version will be published on the HANUONE website.